
Message Services Overview
Customer Registration: Sign contracts, verify business details, and set up accounts.
Service Selection: Choose between Transactional, Promotional, OTP, or 2-Way Messaging services.
Traffic Routing: Define fallback routes for undelivered messages.
Voice Services Overview
Service Selection: Choose between Voice SMS, Toll-Free Numbers, Missed Call Services, or IVR Calling.
Infrastructure Setup: Configure SIP trunks or PRI lines for voice call routing.
Call Monitoring: Monitor call duration, success rate, and drop rates.
RCS Setup
Business Verification with Google: Register sender ID and enable RCS services.
RCS Platform Integration: Configure API access via RCS providers (e.g., Twilio, Google Jibe).
Rich Media Content Setup: Upload images, videos, carousels, and quick-reply buttons.
WhatsApp Business API Setup
Meta Business Account Approval: Register with Meta for WhatsApp Business API.
Flow Builder Configuration: Design chatbot flows, auto-replies, and quick responses.
Integration with CRM & Support Systems: Connect WhatsApp to customer support, e-commerce, and marketing automation.
Power Email Setup
SMTP/Email Gateway Integration: Set up email servers (SMTP, SendGrid, Mailgun, etc.).
Email Template & Automation Setup: Configure transactional and promotional email templates.
DKIM/SPF Authentication: Enable domain authentication for email security and deliverability.